The privacy and security of the personal information we maintain is of the utmost importance to Gaylord Specialty Healthcare. We are posting this notice to provide important information regarding a recent security incident involving personal and protected health information maintained by Gaylord Specialty Healthcare.

On or about December 19, 2024, Gaylord Specialty Healthcare discovered activity on our network from an unauthorized user which led us to temporarily shut down certain systems. We immediately engaged third-party specialists to securely restore those systems and thoroughly review the scope and scale of the incident to determine whether any sensitive data, including personal information and/or protected health information, was accessed and/or acquired by the unauthorized user. Gaylord Specialty Healthcare also reported the incident to law enforcement. 

Our primary platforms for patient health records and employee information were not affected by this incident, however, on December 30, 2024, Gaylord Specialty Healthcare learned that some personal and/or protected health information was contained in the affected server, and that this information was accessed and acquired by the unauthorized party.

The investigation is ongoing, with our work focused on identifying the specific data that was impacted and to whom that information belongs. We will notify all known affected individuals as quickly as possible, and in accordance with applicable laws. We appreciate your patience while we conduct our investigation.

We have seen no evidence to date that any personal information related to this situation has been misused for identity theft or fraud. Out of an abundance of caution, individuals are encouraged to take steps to protect themselves against identity fraud, including placing a fraud alert/security freeze on their credit files, obtaining free credit reports, and remaining vigilant in reviewing financial account statements and credit reports for fraudulent or irregular activity on a regular basis.

If you have any questions regarding this incident, please call our dedicated and confidential toll-free response line at 855-374-7091. This response line is staffed with professionals familiar with this incident and knowledgeable on what you can do to protect against misuse of your information. The response line is available 9:00am to 9:00pm ET, Monday through Friday, excluding holidays.

Thank you for your continued trust in Gaylord Specialty Healthcare. We appreciate your patience as we continue to respond to the situation.

We recommend that you place an initial 1-year “fraud alert” on your credit files, at no charge. A fraud alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms your fraud alert, they will notify the others.

If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file, at no charge. A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by contacting all three nationwide credit reporting companies at the numbers below and following the stated directions or by sending a request in writing, by mail, to all three credit reporting companies:

In order to place the security freeze, you’ll need to supply your name, address, date of birth, Social Security number and other personal information. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.

Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all information is correct. If you have questions or notice incorrect information, contact the credit reporting company.

As a general matter the following practices can help to protect you from medical identity theft.

• Only share your health insurance cards with your health care providers and other family members who are covered under your insurance plan or who help you with your medical care.
• Review your “explanation of benefits” statement which you receive from your health insurance company. Follow up with your insurance company or the care provider for any items you do not recognize.
• Ask your insurance company for a current year-to-date report of all services paid for you as a beneficiary. Follow up with your insurance company or care provider for any items you do not recognize.